@article{falzon:hal-02496946, TITLE = {{Managing patients' demands: the practitioners' point of view}}, AUTHOR = {Falzon, P. and Mollo, Vanina}, URL = {https://univ-tlse2.hal.science/hal-02496946}, JOURNAL = {{Theoretical Issues in Ergonomics Science}}, PUBLISHER = {{Taylor \& Francis}}, VOLUME = {8}, NUMBER = {5}, PAGES = {445-468}, YEAR = {2007}, MONTH = Sep, DOI = {10.1080/14639220701193249}, HAL_ID = {hal-02496946}, HAL_VERSION = {v1}, }